Token & Queue Management

Token Generation

Instant Issuance

Generate tokens with a single click for walk-in patients. Auto-sequencing ensures no duplicate numbers.

Prefix Customization

Customize token prefixes (e.g., T-, GEN-, EM-) to categorize different types of visits or departments.

Thermal Printing

Direct integration with thermal printers for physical token slips with clinic name, date, and estimated wait time.

SMS Token Alerts

Patients receive their token details via SMS instantly, allowing them to wait comfortably outside the clinic.

Configuration Options

Setting	Description
Booking Type	Slot, Token, or Hybrid — per shift, per doctor
Token Prefix	Custom prefix string (e.g., T-, OPD-, DERM-) prepended to token numbers
Max Tokens	Maximum tokens allowed per doctor per day before queue closes
Show Est. Time	Toggle estimated wait time visibility on patient-facing displays
Owner Scope	Settings can be owned by a Location or an individual Doctor (polymorphic)

Queue Display

A dedicated, real-time public board display for your waiting room. Displays called token numbers, target consultation rooms, and next-in-line sequences with voice announcement capabilities.

LOBBY MAIN DISPLAY

Now Calling

Please Proceed

T-045

Consultation Room 1

Dr. Priya Sharma (General Medicine)

Queue Status

T-046 Dr. Sarah Adams WAITING

T-047 Dr. John Brown WAITING

T-048 Dr. Lisa Carter UP NEXT

Live Queue Monitor

An administrative queue display modeled after `/admin/appointments/waiting-room`. Direct traffic, monitor patient check-ins, track consulting times, and update visit status cards in real time.

Patient Queue

3 Patients Active

Token	Patient	Checked In	Type	Status
#T-045	J John Doe UHID-49023	09:30 AM	Walk-in	In Progress
#T-046	J Jane Smith UHID-98214	09:45 AM	Online	Checked In
#T-047	M Mike Ross UHID-88124	10:00 AM	Walk-in	Waiting

Patient Display System

Waiting Room TV

Dedicated full-screen view for waiting room monitors showing currently called tokens and recent history.

Voice Announcements

Browser-based multi-lingual text-to-speech for calling tokens (e.g., "Token number T-45, please proceed to Room 1").