Communication

Multi-Channel Notifications

Automated booking, rescheduling, cancellation, and reminder alerts via SMS, Email, WhatsApp, and Push.

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Notification Channels

Email Notifications

Transactional emails for bookings, cancellations, reschedules, and payment confirmations. Customizable email templates via settings.

SMS Gateway

Real-time SMS alerts sent to patients with appointment details, token numbers, and cancellation confirmations via API.

In-App Alerts

Internal admin notifications for new bookings, status changes, and payment receipts shown in the dashboard notification center.

Trigger Events

Automated Triggers
Appointment Booked
→ Patient + Doctor
Appointment Rescheduled
→ Patient
Appointment Cancelled
→ Patient
Payment Received
→ Patient + Admin
Appointment Reminder
→ Patient
Daily Physician Summary
→ Doctor

Provider Settings

Per-Provider Configuration

Each notification channel (SMS, Email, Instant Messaging) has its own credential store with API keys, sender IDs, and toggle switches.

Plan-Based Access

Basic plans get email-only confirmations. Pro plans add SMS notifications. Enterprise gets full multi-channel with reminders and daily summaries.

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